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SERVICE
GOOD TO KNOW.
Care, use & quick help for your travel mug.
My travel mug is leaking. What can I do?
If your travel mug starts leaking after some time, the seal is often the cause. Coffee or other drink residue can build up around the seal and prevent it from closing properly.
QUICK CHECK
01
Remove the seal
Carefully remove the seal from the lid.
02
Clean thoroughly
Clean the seal and the area where it sits thoroughly and remove any residue.
03
Check the seal
Check the seal for cracks, deformation or other signs of damage.
04
Reinsert correctly
Make sure the clean seal is fully and correctly seated.
05
Test with water
Fill the mug with water, close it securely and check whether it is leakproof again.
In most cases, a thorough cleaning and correctly reinserting the seal will resolve the issue.
If the seal is damaged after prolonged or intensive use, or if the lid has been damaged by external impact, we recommend replacing the complete lid.
My lid is difficult to open. What can I do?
Temperature or pressure differences can occasionally cause the lid to close more tightly than usual. In this case, please do not try to open the upper lid using excessive force.
On models with a multi-part lid, such as the eppiToGo, you can unscrew the upper lid together with the drinking lid underneath from the mug and then carefully separate the two lid parts.
If your lid is damaged or no longer functions properly, you can replace it with a suitable replacement lid if needed.
Can I clean my travel mug in the dishwasher?
Our travel mugs feature a high-quality, durable powder coating. Under normal dishwasher conditions, the coating is resistant.
However, temperatures, water pressure and wash cycles can vary between dishwashers. For this reason, we do not recommend cleaning the mug in the dishwasher on a regular basis.
For everyday cleaning, we recommend hand washing with dish soap and a soft brush or sponge.
For heavier soiling, the mug can occasionally be cleaned in the dishwasher. This combines thorough cleaning with helping to preserve the finish for as long as possible.
The lid and seal can be safely cleaned in the dishwasher.
We recommend removing the seal regularly and cleaning it thoroughly on its own.
Can I use my travel mug for carbonated drinks?
Yes. This travel mug can also be used for carbonated drinks. However, as the drinking lid is not airtight, it will not keep drinks carbonated for an extended period.
How long does my travel mug keep drinks hot or cold?
Due to their open drinking lids, eppiLungo and eppiTall are not designed for long-term heat or cold retention in the same way as a fully closed travel mug.
The double-wall insulation still slows down temperature loss compared with a conventional cup. With the lid in place, tea or coffee will generally remain comfortably warm for around 1โ2 hours under normal conditions.
The actual time may vary depending on the initial temperature of the drink, the ambient temperature and how the mug is used.
STILL HAVE A QUESTION?
Whether you have a question before purchasing or later during everyday use, simply send us an email. Our customer service team will be happy to help.
Email our customer service team